Overview of Warranty Process

We’re committed to delivering high quality products; however even high quality products can sometimes encounter issues. We want to ensure that you are completely satisfied with your purchase, so if you encounter a problem, our technical support team makes service and support easy.

Warranty Period

Following table provides an overview of warranty we provide by product categories. For more details about your specific product, please refer to the warranty included with the product and the length of warranty period specified on the product page.

Table 1
Product Family Duration Service Level
Ethernet Cables, Laptop Bags Lifetime (20 years) Exchange
Internal Memory 10 Years Exchange
Mounts and Stands, Racks, Flash Drives, Memory Cards 5 Years Exchange
Charge Carts, Charging Stations 5 Year Mechanical
3 year Electrical
Warranty Repair via V7 Techsupport
Solid State Drives 3 ans Exchange
Monitors, IFP 3 ans Warranty Repair via V7 Techsupport
Rackmount UPS 3 ans
1 year Battery
Warranty Repair via V7 Techsupport
UPS 3 ans
1 year Battery
Exchange
All Others 2 year Exchange
UPS Batteries 1.5 years Exchange
Toners, Notebook Batteries, Power Banks 1 year Exchange
Projector Lamps 6 months Exchange
NOTE:  Specific warranty period may differ based on specific product, please refer to warranty referenced on product package or document included.

How to Contact V7 Technical Support

Our tech support team is here to help. Our staff of product experts can help to troubleshoot issues or provide instructions if the product needs to be returned to base or repaired

Email:v7techsupport@v7-world.com
Tel:1 (800) 289-9686
Hours:M-F, 9am to 8pm EST, excluding holidays

Warranty Procedure

In order to help our Technical Support validate warranty and help troubleshoot the issue, please provide following:

  • Product Information
    • Serial No (or Batch Code):
    • Model Number:
    • Purchase Date:
    • Qty:
    • **Attach proof of purchase and image of defective unit
  • Customer Information
    • Customer Name:
    • Phone Number:
    • Email Address:
    • Return Address:
    • Detailed issue/problem Description:

If our Technical Support team determines that the issue is related to hardware failure within warranty, then technical support will provide next steps to resolve your issue depending on if the unit can be repaired or not.

Warranty Repair

If our Technical Support determines that the product can be repaired, they will coordinate a repair (service RMA) thru our repair partner.

Exchange

If our Technical Support determines that the product cannot be repaired, they will coordinate an exchange.

Warranty Terms and Conditions

V7 Limited Manufacturer’s Warranty, provided by Ingram Micro Inc., 3351 Michelson Drive, Suite 100, Irvine, CA 92612 ("Manufacturer"), covers this product referenced in above Table 1 ("Product") against defects in materials or workmanship from the date of purchase for a period referenced in above Table 1 for parts and labor. The defects claimed under this limited warranty will be remedied by Manufacturer at its own discretion and at its own expense by repair or delivery of new or reconditioned parts. Liability under this limited warranty shall in no event exceed the cost of replacement or the original cost of the product at the time of purchase. In the event of product discontinuance or unavailability wherein failure has occurred the product shall, at the sole discretion of Manufacturer, be replaced to the first purchaser with a substantially similar product of equal or lesser value or the first purchaser shall be provided with a refund equal to the original i.e. first purchaser purchase price. This limited warranty does not cover the repair of cracked, scratched, broken or modified plastic or other cosmetic damage; or parts that have been altered, defaced or removed. Also, it does not apply to repairs or replacement necessitated by any cause beyond the control of the Manufacturer or a servant or agent of the Manufacturer including, but not limited to, any malfunction, defects or failures which in the opinion of Manufacturer were caused by or resulting from unauthorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or transit accidents, modification or repair by the user, abuse, misuse, neglect, accident, fire, flood, or other acts of God, incorrect line voltage or normal wear and tear, or which did not exist at the time when the Product was purchased. This limited warranty does not apply to damage that occurs during unpacking, setup, or installation; removal of the product for repair; reinstallation of the product after repair, or shipping cost of the product for any purpose. There are no other expressed warranties, whether written or oral, other than this printed limited warranty. All implied warranties, including without limitation the implied warranties or merchantability or fitness for a particular purpose, are limited to the durations of this limited warranty. In no event shall Manufacturer be liable for incidental or consequential damages of any nature whatsoever, including but not limited to lost profit or commercial loss, to the full extent those damages can be disclaimed by law. Some countries do not allow the exclusion or limitation of liability arising from implied warranties, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to all purchasers. This limited warranty is subject to the laws of the relevant jurisdiction, being the country where the product is originally purchased. This limited warranty shall only apply to the extent permitted by applicable national legislation governing the sale of consumer goods. The rights and remedies that consumers enjoy free of charge under such consumer protection laws shall not be limited. This warranty is valid only in the country where the product is originally purchased. Additional information can be found at www.v7world.com

Claims under this limited warranty can only be asserted against Manufacturer within a preclusion period of two months after the occurrence of the defect or, in the case of defects that are not immediately recognizable, within two months after their discovery, upon presentation of the original invoice with the date of purchase. You may execute this warranty where you purchased in accordance with the exchange policy of the establishment. At any time thereafter during the term of this warranty, please refer to the authorized distributor of your jurisdiction.