V7 IFP FAQs

Check here: https://www.v7world.com/ifp-how-to

Yes, you can use any USB Webcam, including V7 Webcams. In order to use ZOOM, TEAMs, or other conference apps, you’ll need to connect a system that can support the application.

The way we recommend using webcams and conference room software is with the included Bytello Share from a computer which is in the same room as the conference room.

Simply connect the camera to the IFP, then use the Device Sync mode (see the Devices to IFP video here: https://www.v7world.com/ifp-screenshare and the button at the top-right for Device Sync which allows them to connect to the camera connected to the IFP).

Or you can use a USB-C (or HDMI + USB) connection from your device and either use full screen, or Picture in Picture mode to run your conference on the IFP screen.

Please check here

Please check the following link for information about Bytello Data Privacy and GDPR: https://www.bytello.com/gdpr

Check your firmware and wireless network settings:

• Check that the IFP is at latest firmware
• Ensure you are using the latest version of Bytello Share on the devices and the IFP
• Check the wireless network and environment. Check for wireless interference (metal objects, too many wireless devices, etc.). Check for too much wireless network traffic.
• Try enabling Hotspot mode on the IFP so you don't need to connect through the facilities wireless network and go direct (Settings/Wi-Fi/Hotspot to enable – please check if this is OK with your IT Administrator)
• Try a wired network connection and see if you get disconnects
• Do a wireless site survey in their facility to see if their Wireless network is stable

The IFP cannot currently open Google Doc and Sheets and Slides files directly in the finder as they are all proprietary google drive files which can only be opened up in the web browser. Google doesn't allow these used unless you are using a browser (Google Drive app for Android is only available on Android through the play store and Google doesn't currently allow IFPs to have the Play Store).

We recommend to open Google Drive formatted files directly in the web browser if they want to open them directly from the IFP. Or they can convert them to office files or PDF and open them directly on the IFP.

https://ssp.bytello.com/download

The Screen Record app can be found in the menu here:

This allows you to make an MP4 video when you start the recording. You can then save this file to the IFP and transport it to a USB Drive or Cloud Drive in the MP4 format for viewing on any system.

Check the Admin menu for debugging, administration of settings, and troubleshooting. Download it here

There are the following type of locks that users can enable:
1. Touch Lock - enabled or disabled in the IFP Admin menu, or by using the red button on the remote control to lock it (pressing red button again unlocks it).
2. USB Lock - enabled in the IFP Admin menu - Android setting - USB key lock, unlock it by pressing the remote red button or USB unlock file
3. Lock Screen password - enabled in the Android settings - System - Lock Screen password (as the picture below), unlock it by using the PIN code when you enabled it or you can reset te password by pressing "0214" on the remote.
4. Advanced Lock password - enabled in the Android settings - System - Lock Screen password. There are some settings if you want only accessed by admin user.

Here is the key file. Please put the file on the root directory of a FAT32 formatted USB disk and plug into the USB port of IFP.

The IFP can be controlled by using RS232 or LAN ports with commands. It can also be controlled using IR (Infrared) discrete commands. IR Discrete commands:

IFP RS232 Serial Port Pinout info:

RS232 & LAN instructions and command list: Link
V7 IFP RS232 Commands GBeacon Guide:Link

See document here

You can configure SAMBA through the IFP settings. See attached.

There are few reasons why touch will not work on IFP panels. Below is a description of reasons why touch may not be working and steps to resolve it.

1. Connectivity Issue from Host Device (such as PC).
• If customer is connecting host device (such as PC) to IFP, please check the cable connections are correct and well connected. USB-C cable must be of type USB 3.2 specification and if using HDMI cable, USB A to B cable needs to be connected for touch functionality to work.
2. Touch Lock is Enabled in IFP
• Make sure Touch Lock – is disabled by pressing the red button on the remote control to toggle lock/unlock functions
• If after above, the problem persists then we need to go to IFP’s admin menu to make sure “touch forbidden” is disabled. To go admin menu (INPUT>1>3>7>9 on remote) and find the touch forbidden setting to disable it
3. Firmware on Touch Panel
• If for some reason, touch firmware is not loaded properly – you can try to resolve this by going to admin menu (INPUT>1>3>7>9 on remote) and selecting “INIT TOUCH PANEL” to reset touch settings
• If problem persists, it maybe IFP firmware update was not installed properly. This can be resolved by downloading the latest stable version of firmware from our website and following installation instructions
4. Memory Issue
• At times due to crash in certain application or thru extensive use, memory maybe corrupted. In this case, simply reboot (re-starting) IFP may clear all memory and resolve this issue. After following all the steps above, its good idea to restart the unit to ensure the settings have taken effect by restarting the unit (long press the power button).
5. Hardware Issue
• Use the built-in touchpanel tool to check the signal: Admin menu (INPUT>1>3>7>9 on remote) ->Upgrade-> TouchPanelTools, press “Enter”, press and hold the “App version” -> select signal test.

Normally, all tests should pass. IF there is any “NG” or “FAIL”, this will require a hardware repair. Please provide screen shot of above test result to tech support so they can coordinate service of your unit.

Bytello Share Network Requirements The TCP ports below handle device connection:

• TCP 7385, 29736, 2067, 39458

The TCP/UDP ports listed below handle the transfer of functions within the device application (media/photo/camera, remote/mouse control, desktop sync, and one point of touch during screen share):

• TCP 49200-49400 - Media and Desktop Synchronization
• UDP 49200-49400 - Remote/Mouse control and touch
• Chromecast and the Chrome Web Store App use the following:
• TCP 8008, 8009, 8010+ until an available port is found
• UDP 49400-49450
• Airplay uses TCP 5000 and 7000
• Airplay and Chromecast use UDP 5353
• Miracast uses TCP/UDP 7236 and UDP 21200 and 21201 Web browser for Bytello DMS console Devices for Bytello DMS client

Please review the guide for detailed description of HDMI Setting here.

Corporate email servers and firewalls often disable SMTP as they don't want people sending out email through unauthorized accounts. Please discuss with your IT Administrator. Gmail settings for SMTP:

• https://support.google.com/a/answer/176600
• https://support.google.com/mail/answer/7126229

Outlook 365 Settings for SMTP:

• Microsoft: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission

Once you have ensured your network, firewall, and SMTP Server will allow these settings, you can enter them in the IFP Settings > System > Email:

Check your firmware and wireless network settings:

• Check that the IFP is at latest firmware
• Ensure you are using the latest version of Bytello Share on the devices and the IFP
• Check the wireless network and environment. Check for wireless interference (metal objects, too many wireless devices, etc.). Check for too much wireless network traffic.
• Try enabling Hotspot mode on the IFP so you don't need to connect through the facilities wireless network and go direct (Settings/Wi-Fi/Hotspot to enable – please check if this is OK with your IT Administrator)
• Try a wired network connection and see if you get disconnects
• Do a wireless site survey in their facility to see if their Wireless network is stable

Please check the following link for information about Bytello Data Privacy and GDPR: https://www.bytello.com/gdpr